Theme Parks, Piers and Attractions





FAQ

How can I automate my booking process?

Merlin Tickets provides an intuitive sales portal for your customers. After purchasing their tickets, your visitors will receive emailed tickets valid only on their arranged day of arrival.







How can I manage group bookings online?

Group bookings can either be setup as ticket types - for example a family pass, or as discount codes which become eligible on orders of a certain value or quantity.







How can I set up limited time discount codes?

Discount codes can easily be added online. Simply Choose a start and end date, which product the code is valid for, any quantity or price thresholds, then create a code for customer use at checkout.







How can I set up limited time discount codes?

Discount codes can easily be added online. Simply Choose a start and end date, which product the code is valid for, any quantity or price thresholds, then create a code for customer use at checkout.







Can I link ticket sales to my till system?

Merlin 8 can connect all retail and entry points under one holistic system. This means advance tickets can be technically redeemed anywhere for anything, and allows for multiple check-in points.







Can I use the system to add special events?

Yes, events can be added through Merlin 8 or the Online portal within minutes. You can also set up restricted supplies and customise text and images to describe your event, and include multiple ticket types for seniors, children and groups.







What are the benefits of selling my tickets online?

Selling online has three main benefits. One, digital checkouts can be informative in terms of identifying customer demographics and creating marketing opportunities. Two, visitor spend increases as your guests arrive on site without spending a penny on entry. Finally, booking online is a highly accessible conversion tool. This ensures commitment from your customers and improves cash flow for your business.







How can I encourage repeat visits?

Merlin Tickets includes the option to collect marketing consent. Once collected, this creates a powerful marketing resource to entice past customers to visit again. In addition, Our e-ticketing system supports the addition of vouchers onto your ticket purchases. Offering a percentage discount off future orders is a powerful tool for a growing attraction.







What can I do to increase visitor numbers?

One of the latest trends of tech savvy shoppers is to look around for voucher codes before planning a purchase or trip. To capitalise on this, utilise voucher codes on coupon aggregate websites and social media to increase your outreach.







Is it possible to sell ticket add-ons online?

Add-ons can be chosen by product, to prompt customers before check-out, such as fast-tracks.







How can I encourage more visitor spend?

Your ticket distribution can also be used to inform your customers of relevant products. This final stage of planning a day out is a great opportunity to notify your customers of some of your great on-site food and drink offers, or any bonus photo packages you might offer.







 

Try our live interactive demo for your sector

Customers

Pricing options

Online Only


  • 2.5% invoiced monthly
  • No upfront cost for templates
  • Payments through STRIPE 1.4% + 20p

Tablet Based


  • Used for large single events
  • 2.5% invoiced monthly
  • No upfront cost for templates
  • Payments through STRIPE 1.4% + 20p
  • 8 Inch Tablet and scanner package
  • £95 per week per package

Fully integrated


  • Used for busy visitor attractions
  • 2% invoiced monthly
  • No upfront cost for templates
  • Full till & back office stock integration
  • Payments through Worldpay 0.7% plus a monthly fee
  • Toshiba touch screen tills
  • Powerful reporting functions with Merlin 8





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