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FAQ

Do i Need Hosting?

Merlin® Online is a fully hosted solution which is located on our own private server which boasts over 99% uptime and is secured using 128 bit SSL connection. All this is covered in the small percentage you are invoiced for per month.




Is there a limit to the number of tickets or products i can sell?

There is no limit to the amount of products, events or memberships that you can sell. Merlin® offer you totally unlimited sales - if you stock it, you can sell it.




Is my site secure?

Yes! We take every precaution to ensure that your money is safe. Our hosting service comes as standard with 128 bit SSL secure certification and payments are processed directly by your payment merchant into your bank account, it couldn't be safer.




Can i gift aid online?

Yes. For businesses that are charity registered Merlin® allows you to offer the option to Gift Aid specific events allowing you to collect the donor information and import it instantly into the Gift Aid claim for automatic submission to HMRC.




How are tickets sent?

The cheapest and easiest option is to have the tickets emailed directly to the customer to be printed out at home and brought in to scan on site, or sent to a smart phone where the barcode can also be scanned at the point of entry. Alternatively you can print out the tickets in-house and post them off to your customers - it's completely up to you.




How do i redeem the tickets i sell?

Merlin® Online is part of the comprehensive Merlin® Retail and Venue Management Solution. Each system is supplied with barcode scanners and box office software, so tickets are simply scanned, their validity confirmed and authorised. The customer is then free to enjoy your event with the absolute minimum amount of fuss or hassle.

If you wish to incorporate unmanned access barriers, the process is even simpler: customers scan their own ticket at the point of entry and the automatic barrier allows them straight in to the venue. The barriers, gates or turnstiles can also be fitted with sound to welcome your visitors on entry and give additional information about your event or venue.




What about events where I charge no entry fee?

As Merlin® is based on a small percentage of the ticket price there is NO CHARGE for free events.